PawShelf – pawshelf.com
14-Day Return Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused and in its original packaging
- Tags must be attached (if applicable)
- You must provide proof of purchase (order confirmation/receipt)
How to Request a Return
To start a return, please contact us at: support@pawshelf.com
Include:
- Your order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Once your request is approved, we will provide:
- Return instructions
- Return address
- Any required return authorization details
⚠️ Important: Items sent back without prior approval will not be accepted.
Return Shipping & Fees
- Customers are responsible for return shipping costs, unless:
- The item is defective
- The item is damaged
- You received the wrong item
- In approved cases (damage/wrong item), we will:
- Provide a prepaid return label, OR
- Cover the return shipping cost
- No restocking fee applies to approved returns within 14 days.
Return Address
The return address will be provided after your return request is approved. This ensures your return is sent to the correct fulfillment location.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at support@pawshelf.com with photos and we will resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Opened or used pet food (cat food, dog food, fish food, etc.) for hygiene and safety reasons
- Custom or personalized products
- Gift cards
- Items marked as non-returnable
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within 14 business days
- Processing time may vary depending on your bank or payment provider
If your return is not approved, we will notify you with the reason.
Exchanges
We do not offer direct exchanges. If you need a different product:
- Return the original item
- Place a new order
Late Returns
Returns requested or received after 14 days may:
- Be subject to a restocking fee (up to 15%), or
- Be declined depending on condition and reason
✅ Important Reminders
- Always contact us before returning any item
- Do not send items without approval
- Return instructions may vary depending on the product
- For pet food or treat-related concerns, please reach out — we want every pet (and their owner) to be happy!
🐾 PawShelf – Everything Your Pet Needs pawshelf.com | support@pawshelf.com
