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PawShelf – pawshelf.com
Welcome to PawShelf. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "You") and PawShelf ("We", "Us", "Our") governing your use of our website and the purchase of products available therein.
By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
For the purposes of these Terms:
"We", "Us", "Our" refers to PawShelf, the owner and operator of pawshelf.com.
"You", "Your", "User" refers to any individual accessing or using the website.
"Products" refers to any items listed for sale on our website, including pet food, pet toys, and pet accessories.
By using the website, you represent and warrant that you are at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract. If you are using the website on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms.
To access certain features of the website, you may be required to create an account. You agree to:
5.1 Order Acceptance and Cancellation
All orders placed through PawShelf are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including inaccuracies or errors in product or pricing information, limitations on quantities available for purchase, or issues identified by our fraud detection system.
5.2 Pricing and Payment
All prices are displayed in the currency specified on the website and include applicable taxes unless stated otherwise. Prices and availability of products are subject to change without notice.
Payment must be made at the time of purchase using the payment methods specified on the website. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.
At PawShelf, we are committed to delivering your pet products safely, securely, and on time.
6.1 Order Processing Time Orders are typically processed within 1–3 business days after payment confirmation. Once your order is processed, you will receive a confirmation email.
6.2 Shipping Methods & Delivery Times
We offer both domestic and international shipping.
Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.
6.3 Shipping Costs Shipping costs are calculated at checkout based on order weight, shipping method, and delivery destination. Free shipping promotions may be offered on eligible orders from time to time.
6.4 Order Tracking Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your account and visiting the "My Orders" section.
6.5 Customs and Import Duties International orders may be subject to customs and import duties upon arrival. These charges are the responsibility of the recipient and are outside our control.
6.6 Delayed or Lost Packages If your package has not arrived within the estimated time, appears lost, or is marked as delivered but not received, please contact us within 7 days at 📧 support@pawshelf.com and we will investigate with the carrier.
6.7 Incorrect Shipping Information Please ensure your shipping address is accurate at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address information.
6.8 Split Shipments Orders with multiple items may be shipped separately and arrive at different times, especially if fulfilled from different locations.
7.1 14-Day Return Policy We have a 14-day return policy. You have 14 days after receiving your item to request a return. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.
7.2 How to Request a Return Contact us at 📧 support@pawshelf.com with your order number, reason for return, and photos if the item is damaged or incorrect. Items sent back without prior approval will not be accepted.
7.3 Return Shipping & Fees Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In those cases, we will provide a prepaid return label or cover the shipping cost. No restocking fee applies to approved returns within 14 days.
7.4 Damaged, Defective, or Incorrect Items Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at 📧 support@pawshelf.com with photos and we will resolve the issue promptly.
7.5 Non-Returnable Items The following cannot be returned:
7.6 Refunds Once your return is received and inspected, approved refunds will be issued to your original payment method within 14 business days. Processing time may vary depending on your bank or payment provider. If your return is not approved, we will notify you with the reason.
7.7 Exchanges We do not offer direct exchanges. To exchange a product, return the original item and place a new order.
7.8 Late Returns Returns requested or received after 14 days may be subject to a restocking fee of up to 15%, or may not be accepted depending on condition and reason.
8.1 Ownership All content on the PawShelf website, including text, graphics, logos, images, audio, video, and software, is the property of PawShelf or its licensors and is protected by applicable intellectual property laws.
8.2 Restrictions You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from our website.
8.3 License Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the website and its content solely for your personal, non-commercial use.
8.4 Trademarks The trademarks, logos, and service marks displayed on the website are the property of PawShelf or third parties. You are not permitted to use these marks without prior written consent.
9.1 Prohibited Conduct
You agree not to:
9.2 User Content By submitting content to our website, you grant us a worldwide, non-exclusive, royalty-free, perpetual right to use, reproduce, modify, publish, and distribute such content in any media. You represent that you own or control all rights to the content you submit.
We value your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the website, you consent to the collection and use of your personal information as described in our Privacy Policy, available at pawshelf.com.
The PawShelf website and all content, products, and services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of the website or the products offered. Your use of the website is at your sole risk.
To the fullest extent permitted by applicable law, PawShelf shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, resulting from:
You agree to indemnify, defend, and hold harmless PawShelf, its affiliates, and their respective officers, directors, employees, agents, and suppliers from and against all claims, losses, liabilities, expenses, and damages, including reasonable attorneys' fees, arising from your use or misuse of the website or your violation of these Terms.
These Terms are governed by and construed in accordance with the laws of the United States.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes are posted signifies your acceptance of the updated Terms.
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
These Terms, along with our Privacy Policy and any other legal notices published on the website, constitute the entire agreement between you and PawShelf concerning your use of the website and supersede any prior agreements or understandings.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
support@pawshelf.com pawshelf.com
🐾 PawShelf – Everything Your Pet Needs
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