Expwlorer Dog Cooling Mat, Blue Nylon Foldable Self Cooling Pad for Large Dogs and Cats

PawShelf – pawshelf.com

At PawShelf, we are committed to delivering your pet products safely, securely, and on time. This policy outlines the process for processing and shipping orders when you shop with us.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Once your order is processed, you will receive a confirmation email.

2. Shipping Methods & Delivery Times

We offer both domestic and international shipping.

United States Shipping:

• Economy Shipping: 5–8 business days
• Standard Shipping: 3–4 business days

International Shipping: Delivery times vary depending on the destination country and shipping method.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.

3. Shipping Costs

• Economy Shipping (US)
• Standard Shipping (US)

We may occasionally offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your account and visiting the "My Orders" section.

5. Customs and Import Duties (International Orders)

International orders may be subject to customs and import duties upon arrival in the destination country. These charges are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

6. Delayed or Lost Packages

While we strive for timely delivery, delays can occasionally occur. If your package:

• Has not arrived within the estimated delivery time
• Appears to be lost in transit
• Is marked as "delivered" but not received

Please contact us within 7 days of the expected delivery date at: support@pawshelf.com

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

7. Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address information. Additional shipping charges may apply if an order is returned due to incorrect details.

8. Split Shipments

Orders containing multiple items may be shipped separately and may arrive at different times, especially if fulfilled from different locations. This is completely normal and your full order will arrive.

9. Shipping Carriers

To ensure fast and reliable delivery, we partner with major trusted carriers. Depending on your location and the shipping method selected at checkout, your order will be delivered via USPS, UPS, FedEx, or DHL. The most efficient carrier will be automatically assigned to provide you with the best delivery experience.

10. A Note on Pet Food & Perishable Items

We take extra care when packing pet food, treats, and other consumable products to ensure they arrive fresh and undamaged. If you receive a pet food or treat item that appears damaged, tampered with, or compromised in any way, please contact us immediately at support@pawshelf.com with photos and we will make it right.

 PawShelf – Everything Your Pet Needs pawshelf.com | support@pawshelf.com

Address

1001 S Main St Ste 500, Kalispell, Montana 59901-1498

Phone

+1(435)289-6632

Email

support@pawshelf.com

Open Hours

Monday to friday 09:30 - 18:30 saturday & sunday 10:00 - 17:00